Your privacy is important to us, and we will never sell your information to third parties. This privacy policy explains how we use any personal information we collect about you when you use this website and through your transactions with us. By continuing to use this site, you agree to our use of your information as outlined in this policy.
Cousins Estate Agents complies with all principles of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 18).
Cousins Estate Agents, comprised of Cousins Homes Ltd and Cousins Lettings Ltd, uses your personal data to deliver services, send you information about properties and related services, conduct identity and residency checks, assess your suitability as a tenant, and to provide a recommendation to landlord clients, on your suitability as a tenant.
We collect information about you when you register with us, use our services, complete surveys, provide feedback, or use our website. This includes your name, postal address, email address, and telephone number. Some branches may record telephone conversations for training purposes.
This information allows us to process your registration, valuation, or viewing bookings and to communicate with you regarding these services. Data processors help us improve our services. Aggregate statistics on website usage may be shared with third parties but will not identify individuals.
We use your information under the following lawful bases:
When calls are recorded, personal data disclosed during the call will be recorded, except for payment details. Call recordings are used for quality monitoring, resolving complaints, preventing crime, and protecting staff. All recordings are held securely by the individual branch Data Controller.
WhatsApp is used to provide information, confirm appointments, and communicate with customers. WhatsApp processes data including phone numbers, device IDs, location, transaction data, product interaction, and user identifiers.
We use your data to:
If you consent to receive marketing, you can opt out at any time by contacting info@cousins.co.uk.
We store all personal data securely in accordance with UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 18). While the internet is not completely secure, we use up-to-date technologies to protect your information. Our internal procedures cover the storage, access, and disclosure of your data.
Owing to the global nature of the internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information.
We retain personal data only as long as necessary for processing purposes. Retention periods vary based on the purpose and lawful basis for processing, with a maximum period of 7 years from the transaction conclusion.
As a user, you have the following rights:
We may receive a referral fee or commission for recommending third-party services.
Our website contains links to other websites. This privacy policy applies only to our website, so please read the privacy policies of other websites you visit.
We regularly review our privacy policy and will post updates on this web page. Significant changes will also be communicated via email.
For questions about our privacy policy or the information we hold about you, please complete the online General Enquiry Form at www.cousins.uk. You can also contact us at 754 Oldham Road, Failsworth, M35 9FE.
We adhere to The Property Ombudsman’s Code of Practice and are part of their redress scheme. Complaints are managed through our Complaints Procedure. If dissatisfied, you can lodge a complaint with the Information Commissioners Office (ICO) at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF (https://ico.org.uk/concerns/).the European Union, by clicking here: http://www.youronlinechoices.eu/). Please note this does not opt you out of being served advertising. You will continue to receive generic advertisements.
We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be posted on this page.
